Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and the returns form completed.

The return cost must be paid by the customer. 

Please note that if your order qualified for a multi-buy discount and you decide to return part of your order to the extent that the discount would no longer have been valid, we will calculate the difference saved and deduct this from your refund.

Original shipping costs will not be refunded.

Return Instructions

Please use our returns portal to register your return: https://lumiapparels.shop/pages/returns

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can do this via the portal, and will be asked to submit photos and descriptions.

If damage is not reported within 7 days of an order received, we will be unable to take necessary action. 

Exceptions / non-returnable items
For hygiene reasons, any item found to be used will not be returned or refunded.

Exchanges
If you would like to exchange an item, please use the returns portal to facilitate this: https://lumiapparels.shop/pages/returns

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, less any shipping costs as described in the portal. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note that returns and refunds will not be process for "Final Sale" items.